Refund Policy

Return & Refund Policy
Last updated: July 22, 2026

We want every customer to have a great experience with The Forward Bar. That's why we've partnered with Onward Checkout+ to give you the option to add a 90-Day Satisfaction Guarantee and Shipping Protection (covering loss, theft, and damage in transit) directly at checkout, per Onward's Terms & Conditions.

Orders placed with Onward Checkout+
If you selected Checkout+ at checkout, your order is covered by Onward's 90-Day Satisfaction Guarantee and Shipping Protection. Claims for a refund, exchange, or replacement — including issues with taste, fit, damage, loss, or theft — are handled through Onward per their terms.

Orders placed without Onward Checkout+
Checkout+ is offered on every order as the way to protect your purchase. If you decline it and continue without coverage, The Forward Bar does not accept returns, refunds, or replacements on that order — including for lost or stolen shipments, or if you simply don't like the bar. By choosing to continue without Checkout+, you're accepting that risk in exchange for the lower checkout cost.

The only exception: if your order arrives damaged, defective, or incorrect (wrong item shipped), email us at fuel@theforwardbar.com within 5 days of delivery with a photo of the product, your order number, and a brief description of the issue. We'll make it right.

Subscription Cancellations
You can cancel, skip, or change your subscription anytime through your account dashboard. Changes must be made before the next billing cycle to avoid charges. (This is separate from and unaffected by the Onward Checkout+ election on any individual order.)

Questions?
Email us anytime at fuel@theforwardbar.com. We're here to help.